Education/Training
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Auction Standards Training

• The importance of vehicle inspections and arbitration at an all-time high in the remarketing industry.

• High quality condition reports, post-sale inspections and certifications is critically important to the sellers, buyers and auto auctions.

• Resolving disputes amongst buyers, sellers and auction produced products or services is just an important and without high quality
   inspections or dispute resolution in place, customers will find new ways to liquidate or source their vehicle inventory.


• The Auction Standards Training Program delivers two information-packed days of classroom led and hands-on training for vehicle
   inspectors, operations managers, account coordinators, arbitration managers or anybody looking to increase their knowledge about
   vehicle inspections and arbitration.

Damage Analysis (Condition Report Writing) Training

New and Improved! Matt Arias teamed up with the pro’s at ‘Condition Reports.com’ for a powerful training program! This training is a comprehensive, two-day
course designed to increase your confidence and competency in conducting vehicle inspections and completing condition reports in accordance with
NAAA industry standards, delivered in partnership with ConditionReports.com. 

Through a live, interactive classroom format delivered via Zoom, you will cover
topics such as:


   • Disclosures and announcements

   • Different types of damage.

   • Interior and exterior components.

   • The significance of structural components and how they factor into overall safety.

   • All structural components of a vehicle recognized by NAAA ...and much more!

Participants will receive physical training materials to support the classroom learning as well as reference materials that can be used on the job.  Upon successful
completion of the two-day course, participants will receive a Certification of Completion.

CLICK HERE TO REGISTER

Dispute Management & Arbitration Training: Schedule to be determined - Please check back.

Led by Matt Arias, Assistant Vice President of America's Auto Auction, Inc. Matt is one of the industry's leading experts in vehicle arbitration procedures, inspections, reconditioning, operations management and resource optimization. Matt co-chairs the NAAA Standards Committee and is a member of the IARA Standards
Committee and board.

The department name is “arbitration” but in reality the team does much more than just render a decision. In this class you will better understand the science and
the art that is arbitration to not only manage current arbitration issues but mitigate future occurrences by obtaining a better understanding of the following:

   • Understanding stakeholder perspectives

   • Sustaining and improving top line opportunities and bottom line savings

   • Arbitration Policy Deep Dive

   • Mediation (vs. Arbitration) training

   • Negotiation training

   • Understanding the BATNA and ZOPA to better structure a deal

   • Mutual Gains, Fixed Pie and how to manage emotions

   • Dealing with difficult stakeholders

   • Live Scenario Training

UPCOMING TRAINING DATES: SPACE IS LIMITED
Damage Analysis Online
(Condition Report Writing)
Damage Analysis Live Arbitration Online Arbitration Live
October 26-27 TBD TBD TBD
November 23-24      
December 14-15      
January 25-26      

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