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Training & Certification

Auction Standards Training opportunities for its members, in 2012 NAAA
This program delivers two informa- launched the Leadership Institute. The
tion-packed days of both classroom and mission of this professional development
hands-on training for vehicle inspectors, program exclusively for auction members
operations managers, account coordinators, is to enhance business performance,
arbitration managers and others looking ensure continued commercial viability,
to increase their knowledge about vehicle and empower future industry leaders. A
inspections and arbitration. limited class size and an agenda focused
on time-tested strategies for leadership
National Certification Standards excellence and quality teamwork presented
After extensive industry research, NAAA by experts from various fields offer attendees
developed a set of simple, streamlined a unique opportunity to enrich their execu-
universal standards that employs a concise tive business acumen.
checklist of basic criteria describing in clear, Past Leadership Institute programs have
straightforward language specific conditions been held at such venues as the Ritz-Carlton
to meet one of three quality levels — Silver, Service Training Center in Washington, D.C.,
Gold or Platinum — for vehicle certification. the Disney Institute in Orlando, Florida, the
Designed to be comprehensive in scope to Broadmoor Resort in Colorado Springs,
handle a broad range of vehicle types with Colorado, and the Pro Football Hall of
well-defined requirements for inspection, Fame, Canton, Ohio.
reconditioning and marketing, NCS creates
a common method of comparison and Meetings, Summits and Seminars
promotes transparency in transactions that NAAA holds a variety of events every year
build trust and confidence throughout the to provide members with learning and net-
remarketing community.
working opportunities, including the Annual
Leadership Institute Convention in the fall, Spring Business

Meeting, summits and seminars on various
As part of its commitment to provide issues and topics of interest to auto auctions.
ongoing education, training and mentoring

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